Store Policy

CUSTOMER CARE

If there is anything you are unhappy about we want to hear from you, please contact us promptly if you have any concerns about any products or service you've received using our contact form.

PRIVACY POLICY

We have no interest in data mining or collecting your personal data for any reason other than to fulfil your order from our store. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information and purchase history. We also use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

We do not directly collect and handle payment information such as credit/debit card or bank account details. If you make a purchase online, your card details are collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. They may share your contact details with us but no payment information is shared with us, nor do we have access to it. Please refer to the Privacy Policy’s of these respective organisations for further information.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

Storing your personal information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Communication and marketing

We may contact you to notify you regarding your order, to resolve a dispute, to collect fees or monies owed but never for marketing purposes (such as sending you our newsletters) unless you have explicitly opted-in to receive such communications from us. In this case we will only send such information via the channels by which you have consented to receive it. If you receive a marketing email from us that you haven’t asked for please do let us know. You may opt-out of email marketing communications by clicking the ‘Unsubscribe’ link at the end of our mailing list emails. This request will be honoured automatically and immediately.

 

How do we use cookies and other tracking tools?

Cookies are small pieces of data stored on your browser, usually used to keep track of your movements and actions on a site. Cookies are implemented in every site built by Wix, these include:

svSession - Permanent - Creates activities and BI

hs - Session - Security

incap_ses_${Proxy-ID}_${Site-ID} - Session - Security

incap_visid_${Proxy-ID}_${Site-ID} - Session - Security

nlbi_{ID} - Persistent cookie - Security

XSRF-TOKEN - Persistent cookie - Security

smSession - Two weeks - Identifies logged in site members

3 further cookies are set through our Google Analytics code. This provides anonymised data regarding visitors to our site, their source if they have chosen to share it, landing page, pages visited, approximate geo-location, and route through checkout. We use this primarily to prevent and detect fraudulent or suspicious activity, and back-links to our site. We have elected not to share this data with any third parties. These are:
_ga - stored for 2 years - Used to distinguish users.
_gid - stored for 24 hours - Used to distinguish users.
_gat - stored from 30 seconds to 1 year - Used to throttle request rate.

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

Click here to view which cookies are stored on your site visitors' computer. 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, please  contact us and we'll happily oblige.

WHOLESALE INQUIRIES

For wholesale prices please contact us detailing the product and quantity you require. 

 
PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL